These Terms of Service (“Terms”) govern the use of and access to applications, websites, content, products and services (“Services”) available worldwide, including, among others, the national territory of the Republic of Brazil, States United States of America, European Union and Latin America by Voe MTX, incorporated under CNPJ 77453389/0001-55.
Under these Terms, your access to and use of the Services constitutes a contract between Voe MTX and you (“USER”). If you do not agree with these Terms, you will no longer be able to access or use the Services. These Terms expressly supersede any prior agreement between Voe MTX and you. Voe MTX may terminate this agreement or Services immediately, as well as discontinue the Services or deny access to the Services, at any time in its sole discretion. Voe MTX may change the Terms from time to time by posting an update to the Terms, as well as changing the usage policies.
Your access after this publication will be considered as acceptance of the conditions established by Voe MTX.
All information is available on our website, www.voemtx.com.br.
The Services constitute a technological platform that enables Voe MTX users to contract – including in shared mode – and plan transport and/or logistics services with companies that provide these services, registered by Voe MTX (“AIR OPERATORS”).
BY AGREEING TO THE TERMS DESCRIBED IN THE AGREEMENT, THE USER EXPRESSES FULL CONSENT TO THE SERVICES OFFERED BY VOE MTX. VOE MTX DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES TO THIRD PARTIES. THE PLATFORM WILL BE USED BY USERS TO REQUEST AND PLAN TRANSPORTATION OR LOGISTICS SERVICES WITH AIR OPERATORS. BY MAKING A PURCHASE ON THE VOE MTX APP OR WEBSITE, THE CUSTOMER EXPRESSLY AGREES THAT VOE MTX HAS NO LIABILITY TO THE USER OR A FLIGHT MADE BY THE AIRCRAFT USED TO CARRY PASSENGERS OR CARGO. VOE MTX TO THE BEST OF ITS KNOWLEDGE DECLARE THAT AIR OPERATORS HOLD ALL RECORDS REQUIRED BY LAW. VOE MTX IS AN INFORMATION TECHNOLOGY COMPANY, DOES NOT PROVIDE PRODUCTS OR SERVICES DIRECTLY TO USERS, JUST CONNECTS INTERESTED PARTIES, CUSTOMER AND AIR OPERATOR.
Bearing this in mind, the USER will choose the transport and will comply with the baggage allowance previously established by the AIR OPERATOR. Excess baggage will not be accepted or excess excess charge. Thus, for safety reasons, excess baggage will not be taken.
The USER must arrive 15 minutes before each departure, under penalty of cancellation of transport or loss in case of sharing the same Service with other people.
The AIR OPERATOR cannot wait for the delay. Failure to show up at the appointed time will result in full charges to the USER.
The USER must inform whether he will take animals with him, whose transport will depend on the express authorization of the air operator, which may refuse transport at its sole discretion, with the exception of transporting a dog trained to drive a visually impaired person (guide dog).
The USER may not carry firearms and dangerous goods in accordance with the rules of the civil aviation authorities (ANAC, DGAC, FAA, EASA and others) for the transport of baggage.
If the USER does not find a desired flight to a certain destination, the USER may request a new flight (“CHARTERED”) and offer the service to other persons potentially interested in the Service.
Voe MTX guarantees that the partner companies (AIR OPERATORS) have all licenses, permits, authorizations, or approvals and registrations with the National Civil Aviation Agency (ANAC), or any other federal, state regulatory agency or any other authority required to the execution of this contract, including its valid and current CHETA certificates, and for that purpose, it must comply with all the requirements and laws necessary for the maintenance of its due certificates.
The AIR OPERATOR shall be fully responsible for the aircraft at all times, and shall maintain operational control over the commencement, continuation, conduct and termination of operation of the aircraft at all times and, if in the opinion of the OPERATOR, flight safety is placed in risk, may terminate the flight or refuse to commence without any consequential or incidental liability for loss, injury, damage or delay occasioned by such termination or refusal.
Every aircraft, regardless of its operation or use, must have civil liability insurance coverage, corresponding to its registration category. Thus, the OPERATORS are all certified by the local civil aviation authorities and therefore provide mandatory civil liability insurance to USERS. As Voe MTX has no relationship with this service, the responsibility lies entirely with the AIR OPERATOR. Voe MTX guarantees that AIR OPERATORS have liability insurance including passengers for bodily injury and damage to third parties, in the amount of at least R$1,000,000.00, in a single combined limit.
Subject to the terms of this agreement, Voe MTX grants the USER a limited, non-exclusive, revocable, non-transferable license to access and use the application on their personal equipment for their exclusive personal, non-commercial use.
USER may not: (a) remove or copy the Services; (b) reproduce, modify, distribute, license, sublicense, resell, transfer and publish or otherwise exploit the Services.
The Services and all related rights belong to Voe MTX and do not grant the User any rights, except for those contracted herein.
The USER will open an account for personal use to use the SERVICES (“ACCOUNT”), whose registration requires the provision of personal information to Voe MTX, such as name, email address and cell phone number, as well as password registration. USER expressly agrees to keep ACCOUNT information up to date. If you do not comply with the provisions of this clause, the ACCOUNT may be blocked and this contract terminated by operation of law by Voe MTX. The USER is responsible for all accesses to his ACCOUNT, and is obliged to keep his password confidential.
Purchases of air tickets made through the Voe MTX application or the page www.voemtx.com.br will be made using a login and password and with a reservation confirmation sent by electronic mail (e-mail). In the case of purchases made “offline” – including those processed by the Customer Support team or the team at the point of departure – the USER must provide a valid email address in order to receive a reservation.
Heads up! THE CONFIRMATION OF YOUR TRIP IS CONDITIONED ON RECEIVING THE E-TICKET IN THE REGISTERED E-MAIL.
Purchases of air tickets for scheduled and pre-scheduled flights by Voe MTX can be made up to 2 (two) hours before the scheduled departure time.
All flights contracted by the USER are subject to mandatory stopovers and stops necessary to fulfill the complete mission. This information may or may not be available online prior to takeoff on the Voe MTX website, app and reservation.
Voe MTX shared services – including flights to/from Angra dos Reis Airport – may include a mandatory stop in the cities of Paraty, Ubatuba or Rio de Janeiro. Voe MTX shared services – including flights to/from Paraty Airport – may include a mandatory stopover in the cities of Angra dos Reis or Ubatuba.
Voe MTX will do its best to inform customers about possible stops before take-off.
Voe MTX grants corporate and leisure travel agencies (“AGENCE”) the non-exclusive right to promote and sell to individuals or legal entities in the national territory the shared flights and charters of which Voe MTX has signed the authorization agreement for sale.
For the sale of Voe MTX air tickets and charters, the AGENCY will receive a commission, to be paid through a bank deposit in a current account to be indicated by the AGENCY and within the period stipulated by Voe MTX, according to the terms stipulated in the contract signed with the AGENCY.
It is established that the AGENCY, regardless of whether or not it is entitled to the commission, is responsible for reimbursement to Voe MTX of the amounts identified below:
Payments for purchased air tickets will be made by credit card – VISA, ELO, MASTERCARD, AMEX, ALELO and DINERS, whose data will be informed when purchasing the air ticket(s) in the Voe MTX app or page www.voemtx.com.br, or, in the case of invoices, by means of a bank slip or transfer/deposit in a current account.
Payment for tickets purchased using the USER’s credit card will respect the payment method and the due dates of the credit card itself.
Payment, when due by bank slip or transfer / deposit in a current account, must occur until the due date, under penalty of payment of a fine of 2% (two percent) on the amount in arrears, in addition to interest of 0.033% (zero point zero thirty-three percent) per day and monetary correction by the IPCA-IBGE.
Voe MTX makes it possible to pay for tickets with a credit card in partnership with companies specializing in financial services (payment gateway). Voe MTX is not responsible for the privacy policy of this service, therefore, we recommend that you check them regularly. We do not store your credit card or bank account details: these are the responsibility of our payment gateway.
The Voe MTX website allows payment by credit cards (in cash or in installments) of the following brands: VISA, ELO AND MASTERCARD. Credit card installment allows the USER to pay for items in an order over a specified period. After completion, there is no possibility of modifying the payment method and installment. Voe MTX offers installments in up to 3 installments with interest of 1.99-4.00% am, according to the amounts available in the application for each purchase.
For charter flights, the charter amount must be paid by bank transfer TED due on the date specified in the Charter Agreement. As soon as the flight is confirmed, the USER automatically grants authorization for invoicing. Billing will take place after the end of the flight. Additional amounts may be charged in case of modification of the route, or even contracting of additional services not provided for in the requested budget.
Voe MTX must present USERS with an invoice for each charter or shared flight contracted.
Voe MTX, in accordance with the credit limit approved for each USER or AGENCY, will sell for subsequent payment, upon billing, in accordance with the sub-clauses that follow.
Voe MTX will perform the calculation of all amounts owed by the USER or AGENCY and will issue the respective invoices, due within 15 (fifteen) days, counted from the closing date of the calculation.
The invoice issued will be automatically sent to the email registered by the USER for payment, and in the event of not receiving the communication at the fortnightly closing, the USER or AGENCY must contact Voe MTX via the email atendimento@voemtx.com. br so that there is no incidence of any penalties for non-payment.
Purchases with billing and subsequent payment, under the terms of this clause, will be suspended whenever the USER / AGENCY is in default for more than 30 (thirty) days, in relation to any amount.
Voe MTX will not be responsible for any fraud or CHARGEBACKS, procedure by which a user contacts his credit card operator and claims not to have authorized payment for the service and/or does not recognize the entry on his bill made by a USER.
The use of the application or website with the intention of fraud, either by a USER or by the AIR OPERATOR, will result in the obligation to indemnify Voe MTX for the damages caused and will be punishable under the terms of the legislation in force.
The Services are available to USERS over 18 (eighteen) years of age, and they may not authorize third parties to use their Account, nor may they authorize minors under 18 (eighteen) years of age to use the Registered Services unless they are accompanied by the USERS .
Inspection of the boarding of USERS accompanied by persons under 18 (eighteen) years of age will be carried out by the AIR OPERATOR and under its responsibility. Parental authorization or judicial authorization will be required, as the case may be, respecting the terms of the law.
Under no circumstances may the USER assign or transfer its Account to third parties. USERS undertake to comply with the law when using the Services. On certain occasions, Voe MTX may ask the USER to provide proof of identity upon access. If the User refuses to provide the data, his access may be denied.
USER agrees to receive text messages, including USSD and email, regarding information about the Services.
The USER is responsible for obtaining the necessary access network to access the Voe MTX application and website. The USER is responsible for acquiring compatible equipment to access the application/site. Voe MTX does not guarantee that the Services will be available or will function properly if there is a failure in the communication and Internet access system.
The Voe MTX Application and the website www.voemtx.com.br consist of a specialized service with the objective of optimizing the hiring of an air taxi service, not linked to any association of CIVIL AVIATION COMPANIES OR PILOTS, with Voe MTX only a provider of travel scheduling / facilitation service between USERS and AIR OPERATORS registered by Voe MTX. Through these systems, Voe MTX allows, completely free of charge, a USER to register and locate trips according to the specifications defined by the USER to request the provision of services in a more efficient way than previously conventionally existed. The AIR OPERATOR, in turn, can register directly by sending all the necessary documents to atendimento@voemtx.com.br, pending a specialist assessment by Voe MTX.
Voe MTX does not guarantee that the application and website will be available uninterruptedly, that it will always be error-free, and therefore cannot be held responsible for damages caused to USERS due to any interruption in the operation of the application / website.
The USER also agrees that Voe MTX will not be liable for any damages or losses caused to their mobile device or any other electronic equipment as a result of using the application / website.
The fares will be charged according to the chosen helicopter/plane, and will be displayed on the app and on the website www.voemtx.com.br. The cost of transport will be charged according to the reservation made and cancellation scheme.
TRANSPORTATION WILL BE CONFIRMED TO THE USER BY THE APPLICATION / WEBSITE OR BY EMAIL / SMS.
If necessary, for example, in case of problems with the online payment system (payment gateway), a slip will be issued to complete the payment.
Payment for services, cancellation and return policy generally comply with the following criteria:
7 DAYS BEFORE TRANSPORTATION – USER CANCELS TRANSPORTATION, 100% REFUND (ONE HUNDRED PERCENT) OF THE AMOUNT BLOCKED ON THE CREDIT CARD.
6 DAYS BEFORE SHIPPING – 100% (ONE HUNDRED PERCENT) BLOCK OF THE VALUE
ANY DAY – IF THE PILOT OR AIR TAXI OPERATOR CANCEL THE FLIGHT THERE WILL BE NO CHARGE. IF THE FLIGHT DOES NOT OCCUR DURING BAD WEATHER FLAPPER MUST ARRANGE A NEW TRANSPORT WITH THE AIR TAXI OPERATOR WITHIN 6 HOURS OR ARRANGE A COMMERCIAL AVIATION FLIGHT.
The request for a change of route by the user will result in the collection of a fine of 50% of the value of the transport, according to the above scheme. The route cannot be changed on the day of transport (D0), under penalty of payment of the full amount of transport plus a 50% fine for the change.
VOE MTX does not provide air taxi transportation services, serving only as an intermediary in order to optimize the air taxi booking service. Thus, by accepting the provision of services, the USER acknowledges that VOE MTX only facilitates contact between the USER and the AIR OPERATOR, and the contracting of the services is concluded directly between the parties (user and the air taxi company chosen by him).
The USER acknowledges and agrees that:
VOE MTX will not be responsible for errors caused by the USER due to the failure to check the value of the race entered in the APPLICATION / SITE and approval of the payment of said amount, the USER being solely responsible for this process.
VOE MTX IS NOT RESPONSIBLE AND WILL NOT BE LIABLE FOR ANY TYPE OF LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY TO THE USER ARISING OUT OF: (i) ACCESS TO OR USE OF THE SERVICES OR DISABILITY OF THE SERVICES; OR (ii) ANY TRANSACTION MADE BETWEEN USER AND AIR OPERATOR. VOE MTX SHALL NOT BE RESPONSIBLE FOR DELAY OR FAILURE TO PERFORM SERVICES BY AIR OPERATORS REGISTERED IN THE SYSTEM.
The User agrees to indemnify and hold VOE MTX, administrators, employees and agents harmless from any liability for claims, demands, losses, damages and expenses, including legal, arising from (i) use of the Services or (ii) violation of any provision of this wake up.
Any doubt arising or action arising from the present will be settled, by choice of the parties, in the Forum of the District of Belo Horizonte.
The User agrees that this agreement and all its addenda may be automatically assigned by VOE MTX, at its sole discretion, upon notification sent to the USER within 48 (forty-eight) hours in advance, to the email registered in the Account.
If you have any questions, doubts, suggestions regarding the terms of the above agreement, please feel free to send an email to atendimento@voemtx.com.br.
This agreement supersedes any previous agreement between the Parties.
These Special Terms and Conditions of Service establish the basic guidelines to be followed in the contractual relationships between VOE MTX Tecnología SAS (hereinafter “VOE MTX”) and its customers (hereinafter the “Customer”).
The Special Terms and Conditions of Service apply to the mandate agreements entered into between VOE MTX and the Customer (hereinafter the “Agreement”).
This document is understood to be an integral part of the Agreement.
The following terms must have the definition specified below:
Client: Any individual or legal entity that carries out any legal transaction with VOE MTX.
Agreement: This is the agreement entered into between VOE MTX and the Client, the purpose of which is to establish the terms and conditions by virtue of which VOE MTX, on behalf and at the Client’s risk and expense, undertakes, in a manner autonomous and independent, to carry out the necessary steps and formalities for the reservation and/or purchase of flight time availability for a route previously agreed between the parties.
Aviation Company: Means aviation companies, duly authorized by the Civil Aeronautics, that provide services of non-scheduled air transport, corporate aviation, as well as general aviation.
By signing the Agreement, the Client declares in advance, voluntarily, freely and expressly that he is aware of and accepts all the special terms and conditions for the performance of the Agreement, as listed below:
The availability of flight time is subject to confirmation by the Aviation Company, as well as confirmation of payment of the remuneration agreed in favor of VOE MTX in the Agreement. In the case of payments made by electronic transfer or checks, the availability of flight time will only be confirmed to the Aviation Company once the amount has been cleared in the VOE MTX account.
VOE MTX is not responsible for delays, suspensions, interruptions and/or cancellations in the availability of flight schedules due to circumstances of force majeure, unforeseeable circumstances, technical and/or climatic conditions, as well as decisions or any other cause attributable to the Aviation.
In case of availability of time for unplanned scenic flights or overnight stays, VOE MTX will be informed and the costs incurred will be borne by the Customer.
The availability of flight time will be subject to the aviation laws in force in Colombia, as well as the terms and conditions adopted by the Aviation Company.
The airports of origin and destination must be duly authorized by the Civil Aeronautics or by the surveillance and control authority of air operations in the case of a country other than Colombia.
The value of flight time availability is subject to the tariffs, extra charges and surcharges determined by the Airline Company, and VOE MTX will not assume any surcharges or extra charges to be assumed by the Customer at the time of flight time availability, which must be borne directly by the Customer or reimbursed to VOE MTX.
The Client expressly accepts that the value of the Contract may vary after the end of the available flight time, since during the trip the Aviation Company, due to weather conditions, closed airports, among others, may incur additional costs that must be assumed by the Customer.
The terms and conditions for confirming reservations, canceling, changing and suspending flights, withdrawing, exercising the right of withdrawal and reversal of payment, compensation and refunds will be subject to the policies established by the Aviation Company for this purpose, which, in any In this case, they must comply with current Colombian regulations, which is why the Client must assume any penalty, surcharge or sanction resulting from their exercise.
The Customer acknowledges and accepts that during the execution of the flight time availability, for reasons of safety of himself, passengers and crew, the pilot designated by the Aviation Company will be in charge.
The customer understands and acknowledges that safety and compliance with all aviation regulations is of paramount importance to the Aviation Company, therefore, if the Aviation Company finds that conditions at the destination airport are, in its opinion, unsuitable for safe use, or if landing is prohibited by law, regulation or meteorological or operational conditions, the Airline may transfer the destination airport to the nearest airport where, in its opinion, adequate technical and meteorological conditions are met.
Policies regarding luggage, transportation of minors, pregnant women, pets, passengers with mental or cognitive disabilities and services on board aircraft will be subject to the policies established by the Aviation Company, which, in any case, must comply with Colombian regulations. in force.
Considering that the execution and execution of this Agreement may require the collection, use or processing of some personal data of the CLIENT, the CLIENT declares that he has read, knows and accepts the content of the Personal Data Processing Policy of VOE MTX, and expressly authorizes it to incorporate in its databases the personal data provided to it, in accordance with the terms of the aforementioned Treatment Policy and the purposes declared therein, as well as its transmission to third parties.
Partial nullity: The Parties agree that the illegality, invalidity, unenforceability or any similar legal sanction that affects the validity or applicability of any provision of this Agreement will not affect the validity or applicability of the other provisions of this Agreement. In any case, in the event of any of the legal sanctions mentioned above, the Parties undertake in good faith to find mechanisms that allow, as far as possible and in accordance with the applicable rules, to comply with the objectives initially sought in the clause or provision that would have been affected in its validity or application;
Waivers: The Parties agree that failure to exercise or delay in exercising any right, power or privilege of either Party shall not be construed as a waiver or waiver, or consent to a modification of the terms and conditions of the Agreement;
Modifications: Any modifications or additions to the Agreement will be made by written document attached and will be deemed to have been made once the Parties have signed the respective document;
Contractual Domicile: For all legal purposes, the Parties determine the city of Bogotá DC, Colombia as their contractual domicile;
Notices and Communications: Any notice or communication required or permitted under this Agreement shall be in writing, delivered in person or by mail or email to the addresses indicated next to the respective signatures of the Parties. Communications shall be deemed to have been received (i) on the business day following their dispatch, if delivery was made in person; (ii) on the third business day following its dispatch by post, if dispatch was made by registered mail or similar with acknowledgment of receipt; and (iii) on the following business day, if by email, provided that an acknowledgment of receipt has been obtained from the sending machine or that satisfactory probative means exist to show that the message has been received.
Voe Mtx is not an air carrier. All flights are operated by partners approved by Voe Mtx with regard to safety and licensed by the FAA / ANAC / DGAC or equivalent civil aviation authorities. While on partner aircraft as part of the Voe Mtx Service, passengers will be subject to the insurance coverage of those partners.
Contect Numbers: (65)99658-4247 | (48)99803-5609
CNPJ: 77453389/0001-55
Contact Numbers:
(65)99658-4247 | (48)99803-5609
CNPJ: 77453389/0001-55
A Voe Mtx não é uma transportadora aérea. Todos os voos são operados por parceiros homologados pela Voe Mtx no que diz respeito à segurança e licenciados pela FAA / ANAC / DGAC ou autoridades equivalentes da aviação civil. Enquanto estiverem em aeronaves parceiras como parte do Serviço da Voe Mtx, os passageiros estarão sujeitos à cobertura de seguro desses parceiros.
PÁGINAS ÚTEIS
Segurança
Termos de Serviço
Políticas de privacidade
Todos os Direitos Reservados - VoeMTX 2023
Segurança
Termos de Serviço
Políticas de privacidade
Todos os Direitos Reservados - VoeMTX 2023
